Refund policy

🔄 Return & Exchange Policy

At The Ornament Emporium, your satisfaction matters. If you’re not completely happy with your purchase, we’re here to help.

🗓 Returns

We accept returns within 30 days of delivery. Items must be:

• In original condition

• In original packaging

• Accompanied by a receipt or proof of purchase

To start a return, email christina@theornamentemporium.com.  When approved, we’ll send a prepaid return shipping label via email and instructions to download and print the label.  Returns without prior approval will extend the return process.

🛠 Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us right away so we can make it right.

🚫 Non-Returnable Items

We do not accept returns on:

• Personalized or custom items
  

🔁 Exchanges

Need to exchange something? Email christina@theornamentemporium.com and we’ll walk you through the process.

💳 Refunds

Once we receive and inspect your return, we’ll let you know if the refund is approved. If so, it will be issued to your original payment method. Please allow time for your bank to process the refund, this can take up to 14 days.